Hume Bank Website

Hume Bank is an established financial institution with over 68 years of experience operating in the Albury-Wodonga region. But the bank’s digital offering was in need of a refresh.

As part of a wider strategy to expand the bank’s customer base outside of the region, S1T2 was tasked with reimagining the Hume Bank website design in Albury. This project focused on crafting a digital experience that brings Hume Bank’s products and values to life in a way that showcases the institution’s unique potential for customers across Australia.

When imagining the new structure and layout of the Hume Bank Albury website design, the idea of being customer-owned was front of mind. In particular, we chose to organise the website around significant ‘life stages’ at which customers would be most likely to reconsider their banking needs. By recognising the journey Hume Bank’s potential customers would be on, and tailoring the digital experience to suit their needs, we were able to position the new website to grow the organisation’s market share in key areas.

By adopting a simplified approach to document management and compliance processes, the new website and CMS allows Hume Bank to respond promptly to market fluctuations while maintaining consistent and accurate communication with their customers. 

This was especially important for the bank, being a financial institution, as they need to regularly update interest rates quickly and efficiently. To facilitate this, we designed the CMS such that rate changes could be made once, and then propagated into the correct positions across the entire website. We also implemented features such as advanced file replacement so that rate fact sheets could be easily replaced while maintaining existing URL paths, a feature particularly useful as product fact sheets were amended.

Beyond page creation, the bespoke CMS also allows for the effortless creation of forms – limited to only those user roles with appropriate privilege. This feature has proved invaluable for Hume Bank, as they are able to generate custom forms for new campaigns, with the ability to easily track and measure results across the new Albury website design.

We implemented a foundational system logic to ensure that each newly created form adheres to the organisation’s data retention policy. For example, administrators are notified whenever a form is submitted, while our automated data purge script removes data from the server after a specified period. Features like this help to maintain a balance between user convenience and upholding data protection and privacy standards.

Our prioritisation of security when creating and maintaining the Hume Bank website also extends into our development life cycle process. These workflows follow strict management practices to uphold the robustness and performance of the website on an ongoing basis. It also ensures that the team adheres to rigorous testing protocols when a change occurs. The final result is that nothing is deployed to the production server without meeting the stringent standards we set up in collaboration with the client.

Data protection is an important consideration across the web, but especially for organisations like Hume Bank where business continuity is vital. We were sure to implement regular automated backups for both the database and the application, serving as a swift and reliable data recovery solution should an incident occur. By ensuring the availability and integrity of data, we are able to maximise uptime to 99.99% and uphold continuous operations for customers banking online.